These terms and conditions govern online sales by the company Nalunes whose registered office is located at 16 rue rapahel lecuit, 49320 Brissac Loire aubance of goods and services to consumers

The prices of our products are shown in euros inclusive of all taxes (VAT and other taxes applicable on the date of order), they do not include delivery costs which will be charged as an additional fee and indicated before final validation of your order.

In the event of an order to a country other than mainland France, you are the importer of the product or products concerned. Customs duties or other local taxes, import rights or state taxes may be liable to be charged. These duties and amounts are not the responsibility of Nalunes. They will be your responsibility and fall entirely under your responsibility, both in terms of declarations and payments to the competent authorities and organisations in your country. We advise you to find out about these aspects from your local authorities.

All orders, regardless of their origin, are payable in euros.

Nalunes reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in force at the time of validation of the order and subject to availability.

Products remain the property of Nalunes until full payment of the price.

Warning: as soon as you physically take possession of the products ordered, the risks of loss or damage to the products are transferred to you.

You can place an order:

• Online: www.nalunes.fr
• By telephone on 0629881606 (Monday to Friday from 8am to 6pm)

The contractual information is presented in French and will be confirmed no later than when you validate your order.

Nalunes reserves the right not to process a payment and not to confirm an order for any reason whatsoever, and in particular in the event of a supply problem or difficulty concerning the order received.

Any order appearing on the nalunes.fr website implies acceptance of these General Terms and Conditions. Any order confirmation entails your full and complete acceptance of these general terms and conditions of sale, without exception or reservation.

All data provided and the recorded confirmation shall constitute proof of the transaction.

You declare that you have perfect knowledge of it.

The order confirmation shall serve as signature and acceptance of the transactions carried out.

A summary of your order information and these General Terms and Conditions will be sent to you with your invoice via the confirmation email address of your order.

By validating your order, you are obliged to pay the price indicated.

Payment for your purchases is made by bank card, bank transfer or cheque through a secure system.

The total amount of your order will be debited at the time of order validation.

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay any penalty.

Returns must be made in their original condition and complete (packaging, accessories, instruction manual). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may prevent the right of withdrawal from being exercised.

In the event of exercise of the right of withdrawal, Nalunes will proceed to reimburse the sums paid, within a period of 14 days following receipt of the returned goods and via the same means of payment as that used when placing the order.

Withdrawal form: (please complete and return this form only if you wish to withdraw from the contract):

To the attention of Nalunes, 16 rue raphael lecuit, 49320 Brissac Loire aubance, contact@nalunes.fr.

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*) / provision of services (*) below:

Ordered on (*) / received on (*) :

Name of the consumer(s) :

Address of the consumer(s) :

Signature of the consumer(s) (only in case of notification of this form on paper):

Date:

(*) delete as appropriate.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

• The supply of goods made to the consumer’s specifications or clearly personalised.

Our products are offered as long as they are visible on the Nalunes.fr website and subject to available stock. For products that are not in stock or made to order, a delivery time will be indicated on the product page in question.
If a product is unavailable after you have placed your order, we will inform you by email. Your order will be automatically cancelled and your purchase refunded.

Products are delivered to the delivery address provided during the order process, within the timeframe indicated on the order confirmation page.

In the event of a shipping delay, an email will be sent to you to inform you of any potential impact on the delivery timeframe that was indicated to you.

In accordance with legal provisions, in the event of a delivery delay, you have the option to cancel the order under the conditions and terms defined in article L 138-2 of the Consumer Code. If you receive the product in the meantime, we will proceed with its refund and shipping costs under the conditions of article L 138-3 of the Consumer Code.

Shipping will be carried out by Geodis carrier for large parcels and pallets, and by UPS carrier for small parcels.

Nalunes cannot be held responsible for delivery delays due solely to client unavailability after several appointment proposals.

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, as provided for in articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.

Products must be returned to us in the condition in which you received them with all elements (accessories, packaging, instructions, etc.). Shipping costs will be refunded on the basis of the invoiced rate and return costs will be refunded upon presentation of supporting documents.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in article 6.

The consumer has a period of two years from the delivery of the goods to obtain implementation of the legal guarantee of conformity in the event of a defect of conformity. During this period, the consumer is only required to establish the existence of the defect of conformity and not the date of its appearance.

The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days following their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from an extension of six months of the initial guarantee.

If the consumer requests repair of the goods, but the seller requires replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund against return of the goods, if:

1 – The professional refuses to repair or replace the goods;

2 – The repair or replacement of the goods takes place after a period of thirty days;

3 – The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of collection or removal of the non-conforming goods, or if they bear the costs of installation of the repaired or replacement goods.

4 – The non-conformity of the goods persists despite the seller’s attempted remedy remaining unsuccessful.

The consumer also has the right to a reduction in the price of the goods or to termination of the contract when the defect of conformity is so serious that it justifies that the reduction in price or termination of the contract be immediate. The consumer is then not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to termination of the sale if the defect of conformity is minor.

Any period of immobilisation of the goods for the purpose of their repair or replacement suspends the guarantee remaining until delivery of the goods restored to working order.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the consumer code.

The seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil penalty of a maximum amount of 300,000 euros, which may be increased to 10% of average annual turnover (article L.241-5 of the consumer code).

The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the civil code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a reduction in price if the goods are kept or to a full refund against return of the goods.

The products offered comply with current French legislation. Nalunes cannot be held responsible in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services that you are considering ordering.

Furthermore, Nalunes cannot be held responsible for damage resulting from misuse of the purchased product.

Finally, Nalunes cannot be held responsible for any inconvenience or damage inherent to the use of the Internet network, in particular a service interruption, external intrusion or the presence of computer viruses.

The language of this contract is the French language. These conditions of sale are subject to French law. In the event of a dispute, French courts shall be the sole competent courts.

All elements of the Nalune.fr website are and remain the intellectual and exclusive property of the company Nalunes. No one is authorised to reproduce, exploit, retransmit, or use in any way whatsoever, even partially, any elements of the website, whether they are software, visual or audio. Any simple link or hyperlink is strictly prohibited without written agreement from the company.

Nalunes reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as for the improvement of the services and information we send you.

They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing, delivery and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of 6 January 1978, you have the right of access, rectification and objection to personal information and personal data concerning you, directly on the website.

Nalunes will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.